Support

WanJia provides enterprise-grade support for AI hardware, HPC clusters, and advanced computing solutions. Our dedicated team ensures you have the resources and assistance needed to deploy, scale, and maintain mission-critical systems.

Contact Channels

• General Support: support@wanjia.hk
• Enterprise Sales: sales@wanjia.hk
• Privacy & Data Protection: dpo@wanjia.hk

Response Times

- Standard tickets: response within 48 hours.
- SLA customers: guaranteed response within 4 hours.
- Hardware RMA: subject to contract terms.

Service Levels

• Basic Support: email-based assistance during business hours.
• Enterprise SLA: 24/7 priority response, dedicated account manager.