Privacy Policy

WanJia (“we”, “us”, “our”) designs and supplies AI hardware, HPC systems, and enterprise-grade infrastructure. We collect only the data necessary to operate, secure, and improve our services. This Privacy Policy explains what we collect, why we collect it, how we use and share it, and the rights available to you.

Effective Date: 1 September 2025

Contact (Privacy/DPO): dpo@wanjia.hk
Support: support@wanjia.hk

1. Data We Collect

• Account & Contact Data: name, email, phone, company role, billing/shipping details.
• Transaction Data: orders, invoices, payment confirmations.
• Technical Data: device, browser, IP, diagnostics, logs.
• Support Data: tickets, chat transcripts, logs you provide.
• Compliance Data: KYC/AML checks where legally required.

2. How We Use Data

• Provide and deliver products and services.
• Secure our platforms and prevent fraud.
• Improve hardware and user experience.
• Provide support and training.
• Meet legal and regulatory obligations.

3. Sharing and Disclosure

We may share data with service providers, logistics partners, advisors, or authorities where required by law. We do not sell personal data.

4. Data Security

We apply encryption, access controls, and logging to protect information. No system is 100% secure, but we continuously improve safeguards.

5. Your Rights

You may have rights to access, correct, delete, restrict, or object to processing. To exercise these rights, contact dpo@wanjia.hk.